Privacy Policy

Scope

This policy applies to personal data processed through our website and communications. It does not cover third-party sites that may be linked from our pages. If you follow a third-party link, their privacy policy applies.

Data we collect

We collect data in three main ways: (1) data you provide, (2) data collected automatically, and (3) data from authorized sources where applicable.

Data you provide

Contact data (such as name, email address, phone number) when you submit a form or contact us.
Learning preferences (such as level, goals, availability) to personalize recommendations and support.
Message content you choose to send (questions, feedback, scheduling notes).

Data collected automatically

Technical data: browser type, device type, operating system, approximate location (country/region), pages visited, referral source, and interaction events needed for basic site operations and diagnostics.
Cookie data: small text files used to remember choices (such as cookie consent and theme), maintain security, and (if enabled) measure performance.

Data we do not intentionally collect

We do not request sensitive categories of data (for example, health data, biometric data, political opinions). Please do not send sensitive data via forms or email.

How we use data

We use personal data only when we have a valid legal basis (where required) and for purposes aligned with your expectations.

To respond to inquiries, schedule lessons, and provide customer support.
To deliver Services, including onboarding, learning guidance, and operational communications.
To improve site reliability, performance, and content quality through diagnostics and aggregate metrics.
To maintain safety, prevent fraud/abuse, and protect our website and users.
To comply with legal obligations (for example, tax or accounting rules, or lawful requests).

Cookies & analytics

We use cookies and similar technologies to operate the site and to remember preferences. You can manage your cookie choices at any time using the “Manage cookies” button on this page.

Cookie categories

Necessary: required for core functionality (such as security, page navigation, and consent storage). These cannot be disabled.
Functional: remember preferences like theme selection to enhance your experience.
Analytics: help us understand how visitors use the site (in aggregate). Analytics cookies are optional and require your consent where applicable.

If you reject analytics cookies, the site will still work. Some convenience features may be reduced if you reject functional cookies.

We may share data only as needed to provide the Services and run our website.

Service providers: hosting, email delivery, security/monitoring, and other vendors who process data on our behalf under contractual confidentiality and security obligations.
Legal and safety: if required to comply with law, enforce our policies, or protect rights, safety, and security.
Business changes: if we undergo a reorganization, merger, acquisition, or sale, data may be transferred as part of that transaction subject to appropriate safeguards.

If data is transferred internationally, we apply reasonable safeguards consistent with applicable law, such as contractual protections and access controls.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, and/or export your personal data (data portability). You may also withdraw consent where processing is based on consent.

Access: request a copy of personal data we hold about you.
Correction: ask us to correct inaccurate or incomplete data.
Deletion: request deletion where we do not have a lawful reason to keep the data.
Objection: object to certain processing, including direct marketing where applicable.
Portability: request an export in a commonly used, machine-readable format where available.

To exercise rights, contact us using the details in the Contact section. We may need to verify your identity for security.

Security

We use administrative, technical, and physical safeguards designed to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. Examples include access controls, least-privilege principles, secure configurations, and monitoring.

No method of transmission or storage is 100% secure. We work to protect your data, but we cannot guarantee absolute security.

Data retention

We keep personal data only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting obligations. Retention periods vary depending on the type of data and how it is used.

Contact messages and support correspondence may be retained for a reasonable period to maintain continuity and resolve issues.
Cookie consent and preference data is retained according to its purpose, or until you clear it via the cookie settings.

Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal data, please contact us so we can take appropriate action.

Contact

Questions or requests: email [email protected]. You may also write to: Calle de Ejemplo 1, Madrid, Spain. Phone: +34 681 240 793.

Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. The “Last updated” date above indicates when changes were posted. If changes are significant, we will provide an appropriate notice on the website.